The published price is the price the hotel offers to customers who book directly at the hotel. This price will be 20-30% higher than the price for customers ordering online through the website.

Prices posted on Thien Xuan's Website are preferential prices for customers. However, if you want to book a room in large quantities, Thien Xuan Travel will try to negotiate with the partner hotel and offer a reasonable price.

We have many offers waiting for you! This is an advantage of Thien Xuan Travel compared to other forms of booking. You can become a loyal customer of Thien Xuan Travel, receive many benefits of discounts, points, lucky gifts or participate in our regular promotions. Please visit our Facebook Fanpage: www.facebook.com/thienxuantravel

You can refer to the list of the best hotels for families on www.thienxuantravel.com or email: booking@thienxuantravel.com for specific support.

You can transfer names or other information of guests checking in at no cost. Please contact us via email: booking@thienxuantravel.com

In case you want to cancel the room after payment, the refund will depend on the cancellation policy of each hotel or the conditions of the promotions. You need to double check this policy before booking. In most cases, the money will be easily refunded to your account after 03 working days, after deducting the administrative fee (details will be emailed).

If you wish to cancel your reservation, please follow these instructions:
1. Check the hotel's Cancellation Policy published on the website, especially the deadline for accepting cancellations. Guests can also refer to the Cancellation Policy on the booking confirmation email.

2. Call Hotline +84 888 890 898 to notify cancellation of reservation. Please provide the reservation number so that we can assist quickly.

3. We will email confirmation of cancellation and refund fee.

When booking with Thien Xuan Travel, you will receive a more favorable price when booking directly with the hotel. According to the terms of cooperation between the hotel and Thien Xuan Travel, this payment will help provide the most perfect service and peace of mind for you before each trip.

Unfortunately, you will have to pay 100% of the room rate to Thien Xuan Travel to guarantee your reservation. Upon check-in, there will be no additional charges (except for personal services).

Paying at the hotel will be very difficult to ensure that the hotel will keep the room for you, especially on weekends or peak season. Therefore, Thien Xuan Travel has many flexible and convenient payment methods. With a fairly high volume of bookings per day and room availability changing, we can only commit to an official reservation when the booking is paid on time.

Thien Xuan Travel offers a variety of payment methods compared to other websites today. You can choose from the following payment methods:
• Credit Card, Debit Card, ATM Card...
• By cash
• Payments made at Thien Xuan Travel Office
• Online transfer

When your payment is successful, Thien Xuan Travel will send you an official Booking Confirmation via email. This Confirmation guarantees the hotel room for you upon arrival. At the same time, you will also receive a notification message "Successful booking" via the phone number you provided.

Hotels and Thien Xuan Travel have linked and agreed on the check-in process, the booking confirmation form you receive is valid when checking in. If you want more peace of mind, you can call/text +84 888 890 898 with booking number for specific confirmation.

We do not disclose any of your information except for some necessary information to the hotel partners in order for them to make the reservation. For more details, please refer to our [Privacy Policy].

In order to eliminate instances of credit card fraud on the Internet, your credit card details are protected using 128-bit encryption. For more details, please see our [Privacy Policy].

Please call us +84 888 890 898 for details and customize the needs. Local hotel's associates are knowledgeable about the local area where they are living and give best advise

Please call +84 888 890 898, we will do our best to provide you with travel information. Although Thien Xuan Travel's expertise is still in hotel booking services.

Please call +84 888 890 898 for the most flexible advice.

What a pity if this happens! Customer Care Department will always support you in any case. We will request the hotel to provide the room immediately. If necessary, we will book a room in another hotel, ensuring your trip is not interrupted. Please call hotline for 24/7 supports

Hotline: +84 888 890 898