Privacy Policy

Privacy Policy

Introduction
Last Updated in April 2023

This Privacy Policy describes how Thien Xuan Travel (we, our, us...) collects, uses, and shares information about you when you visit and interact on our website (mobile and desktop) and mobile app (collectively, "Site") or other means connected to the Sites (such as contacting our customer service team via chat or email). Below is a summary of our privacy practices. Our full Privacy Policy is available below, or you can click the links on any of the points detailed in the summary table for further details.

1. Collection: We may collect information about you, such as your name, phone number, email address, and credit card details through your use of the Site.

2. Use: We may use your information to provide the requested services, maintain and improve the Site, and send you marketing communications.

3. Mobile Devices: With your consent, we may send you push notifications with information about your reservations and Promotional programs of your choosing.

4. Cookies: We may use cookies and similar technologies to help provide our Site, understand and customize your preferences, and display relevant advertising.

5. Opting out of Marketing Emails: You may opt-out of Thien Xuan Travel email marketing communications by using the unsubscribe link in our marketing emails or by changing your account settings.

6. Security: We maintain reasonable security measures to protect your information and require our service providers to do the same.

7. Data Subject Rights: You may exercise certain rights of access, correction, deletion, portability, or object to certain processing of your information.

8. Updates to Privacy Policy: We will notify you of any material changes by posting the updated version of this Privacy Policy and taking other steps as needed.

9. Third Party Links: We may provide links to Third Party Websites that are not owned or controlled by us, and are governed by separate user terms and privacy statements.

10. Additional Considerations: Information related to minors, policy language, and Terms of Use.

INFORMATION WE COLLECT
We collect information about you that you provide to us when using the Site, such as your name, address, phone number, credit card details, e-mail address, accommodation name, accommodation location and/or length of stay, accommodation reservations. In addition for flight reservations, we may also collect passenger name, date of birth, nationality and passport details including passport number, country of issue and expiry date.

By visiting our Site, we may also automatically collect certain usage information, such as your IP address, geographic data, country, search preferences related to specific searches, browser, and information about your device's operating system, application version, language settings, and pages that have been shown to you. If you are using a mobile device to access our mobile app or mobile optimized Site, we might also collect information that identifies your mobile device, such as the device ID, location of the device (with your consent), and device-specific settings and characteristics.

PRIVACY POLICY AND PERSONAL INFORMATION PROTECTION
This is how we use cookies on Thien Xuan Travel's website and also how Thien Xuan Travel handles and protects your personal information:

I. COOKIES:
Cookies are small files of information that are requested to be stored on your computer's hard drive. Once you agree, this file will be stored and help analyze website traffic or let you know when you visit a particular website. Cookies allow website applications to respond to you personally. Website applications can tailor operations to meet your needs, likes and dislikes by collecting and storing information about your preferences.

We use traffic cookies to determine which pages are currently being used. This helps us analyze website traffic data and improve our website to meet the needs of our customers. We only use this information for statistical analysis purposes and will then delete the data from the system. In addition, cookies help us bring you a better website by enabling us to track pages that you find useful or unhelpful.

A cookie cannot help Thien Xuan Travel access your computer or any information about you other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can regularly change your browser settings to refuse cookies if you wish. This may prevent you from getting the maximum benefit from the website.

II. PAYMENT & SECURITY
All your transactions will be secured by SSL at MasterCard's system. Thien Xuan Travel ensures that all your card information is absolutely confidential at MasterCard and Vietcombank.

III. PRIVACY POLICY
We may collect the following information: Your name, gender, date of birth, address, email, phone number, preferences... (*)

(*) We collect this information to understand your needs and provide you with a better service, as follows:

• To provide relevant Service Providers to complete your registration and tour booking;
• To upgrade our new products and services;
• Send you bonus points, seasonal promotions or special seasonal, trending information... via email that you agree to when making a registration or request;

• If you do not wish to receive any further promotional emails from us, you have the right to 'unsubscribe'/opt out email marketing communications — at any time;

From time to time, we may share and disclose your personal information to the competent Authorities or Investigative Authorities — if required by law, or necessary to prevent block, detect criminal acts and prosecute before the law to protect the rights of customers.

We appreciate your trust in choosing Thien Xuan Travel to register online. Therefore, we will always ensure and protect the privacy and security of your personal information with the highest sense of responsibility.

III. YOUR PERSONAL INFORMATION:
Thien Xuan Travel will never sell, distribute or rent your personal information to any other third party unless you allow or are required by law.

If you believe that the information we hold about you is somewhat inaccurate or incomplete, please notify us in writing or email Thien Xuan Travel as soon as possible at the email address after. We will immediately correct any incorrect information: booking@thienxuantravel.com

IV. INFORMATION SECURITY:
We are committed that your information is kept confidential. In order to protect the personal data that you have provided to Thien Xuan Travel, we have implemented and used appropriate management systems and processes. Furthermore, Thien Xuan Travel has also implemented and used security procedures and physical and technical restrictions on the access and use of personal information. Only authorized employees are allowed to access personal information to perform their duties with respect to the services of Thien Xuan Travel.

V. REMOVE PERSONAL INFORMATION:
If you need to delete data from Thien Xuan Travel servers for any reason, you can email a request to booking@thienxuantravel.com. The processing time for deletion of all personal information is seven (7) working days.

EXTERNAL LINKS:
Our websites or emails may contain external links/links—to other websites. When you click on these links, you have visited another website. Therefore, Thien Xuan Travel cannot be responsible for protecting the privacy of any information that you have provided while accessing other websites and such websites are not governed by the Privacy Policy. this fourth. You should carefully read and review their Privacy Policy as their Privacy policies may differ from ours.

VII. UPDATE POLICY ON PRIVACY & COOKIES:
We reserve the right to change the way that Thien Xuan Travel uses cookies and the way that we collect, transmit and process personal information about users that Thien Xuan Travel considers necessary. Therefore, this policy may be revised to reflect the latest changes.

You may not think it is the same and you agree to check this policy each time you visit the website to see any changes. Your regular use of this website indicates that you accept the terms of our Privacy Policy or any modifications made by us.

Please review the Thien Xuan Travel’s Terms of Use for more details on using our Site.
This Privacy Policy forms an integral part of our Terms of Use.

CONTACTING US
If you have any questions about this Privacy Policy or our privacy practices, please contact our office by email at gd@thienxuantravel.com or by sending a registered letter to the address at:

Thiên Xuân Travel Service Co., Ltd.
Park 2, 208 Nguyễn Hữu Cảnh Street, Ward 22,
Bình Thạnh District, Ho Chi Minh City, Vietnam
gd@thienxuantravel.com
Hotline: +84 888 890 898