Singapore Changi Airport is named the World’s Best Airport 2023

Singapore Changi Airport has been named as the World’s Best Airport in 2023 in the World Airport Awards held at Passenger Terminal EXPO in Amsterdam on 15th March 2023. Changi Airport also won the awards for the World’s Best Airport Dining and World’s Best Airport Leisure Amenities.

The 2021 and 2022 Airport of the Year, Hamad International Airport, Doha took 2nd place in the global ranking and won three top awards for the World’s Best Airport Shopping, the Best Airport in the Middle East and the Cleanest Airport in the Middle East.

Tokyo Haneda Airport, No 3 in the global ranking, continued its previous year successes winning the awards as the World’s Cleanest Airport, the World’s Best Domestic Airport and the Best Airport PRM & Accessible Facilities.

Seoul’s Incheon Airport, ranked No 4 globally, won awards for the World’s Best Airport Staff Service, the World’s Best Airport Immigration Processing, and Best Airport Staff in Asia.

Amongst other global Award winners, Shenzhen Bao’an International Airport was named the World’s Most Improved Airport, and Chubu Centrair International Airport, Nagoya, won the World’s Best Regional Airport award, with Centrair’s Terminal 2 receiving the Best Low-Cost Airline Terminal award.

Crowne Plaza Changi Airport won the award for the World’s Best Airport Hotel, this achievement for a remarkable eighth consecutive year.

Zurich Airport repeated it’s success winning the World’s Best Airport Security Processing award, and Bahrain International Airport took top honours with the award for the World’s Best Airport Baggage Delivery.

Terminal B, LaGuardia Airport received the award for the World’s Best New Airport Terminal, on the same day that this new Terminal B received the highest 5-Star Airport Terminal Rating from Skytrax.

Paris CDG Airport was named the Best Airport in Europe, with Munich Airport winning the Best Airport Staff Service in Europe award, as well as the Best Airport in Central Europe.

Helsinki Airport was a repeat winner of the Best Airport in Northern Europe award. “We are proud that our passengers have once again chosen Helsinki Airport as the best airport in Northern Europe. Our airport continues to have a strong position among the best airports in the world,” says Ulla Lettijeff, Director of Helsinki Airport at Finavia.

Istanbul Airport won awards for the Most Family Friendly Airport and the Best Airport in Southern Europe.

Bahrain International Airport received two awards, as the World’s Best Airport for Baggage Delivery and for the Best Airport Staff in Middle East. Gulf Air Group Chairman, His Excellency Zayed R. Al Zayani said: “We are honored to be recognized for the quality of our services and our commitment to ensuring that all passengers enjoy a hassle-free travel experience. BIA is the central asset of the Kingdom of Bahrain’s aviation sector. Awards such as these demonstrate the efficacy of our aviation strategy and reinforce our position as a leading regional and global aviation hub. Backed by state-of-the-art facilities and a highly skilled team dedicated to providing the highest levels of service, BIA celebrates Bahrain’s rich heritage and spotlights our warm hospitality to the world.”

A new award for 2023, Skytrax introduced the Art in the Airport category for the first time, with the winning airport being Houston Airport System in recognition of the art standards across their two airports, William P. Hobby Airport and George Bush Intercontinental Houston Airport. For this 2023 Art in the Airport, the results are based on the Skytrax judging panel and not customer survey results.

Elsewhere in North America, Seattle–Tacoma International Airport won the award as the Best Airport in North America.

Montréal–Trudeau International Airport received the award for Best Airport Staff in North America. In South America, Bogota’s El Dorado International Airport won the Best Airport in South America award.

Quito International Airport received the awards as the Best Regional Airport in South America and the Best Airport Staff in South America.

San José’s Juan Santamaría International Airport took top honours by winning the awards as the Best Regional Airport in Central America & Caribbean and the Best Airport Staff in Central America & Caribbean. In Africa, Cape Town International Airport continues it’s multi-year success by winning the Best Airport in Africa and Best Airport Staff in Africa awards.

In the Australia / Pacific region, Melbourne Airport won the awards for the Best Airport in Australia & Pacific and the Best Airport Staff in Australia & Pacific.

Gold Coast Airport won the award as the Best Regional Airport in Australia & Pacific. Queensland Airports Limited Chief Executive Officer Amelia Evans congratulated all of the team who work at Gold Coast Airport. “To win this award for the fifth time is credit to the more than 2,200 team members who work at Gold Coast Airport, including our airline and retail partners,” Ms Evans said. “What makes these awards so special is that we don’t self-nominate, it’s based on direct feedback from the travelling public, so it’s the best indicator of our performance from a customer experience point of view. The recognition that comes with awards at this level not only puts Gold Coast Airport in the spotlight, but it places the Gold Coast and Northern New South Wales communities on the world stage. This has come at a particularly exciting time for Gold Coast Airport, with our new international terminal now open and new global connections on the horizon.”

Delhi Airport received the award as the Best Airport in India / South Asia. The CEO of Delhi International Airport , Mr Videh Kumar Jaipuriar said: “It is the hard work and dedication of all the stakeholders which has helped Delhi International Airport Limited (DIAL) attain this unique feat. This acclamation by Skytrax reinforces DIAL’s commitment to constantly work towards bettering passenger experience, while developing sustainable and environment-friendly infrastructure at Delhi Airport.”

Hyderabad Airport won the awards as the Best Regional Airport in India & South Asia and for the Best Airport Staff in India & South Asia. In China, Guangzhou Baiyun International Airport won the award as the Best Airport in China, with Haikou Meilan International Airport winning awards for the Best Regional Airport in China and the Best Airport Staff in China. The Hyatt Regency Shenzhen Airport was named as the Best Airport Hotel in China.

The World’s Top 20 Airports for 2023:

Best Airports by passenger numbers. The highest ranked Airports by passenger numbers in 2023 are:

★ 60+ million passengers – Istanbul Airport
★ 50 to 60 million passengers – Tokyo Haneda
★ 40 to 50 million passengers – Seattle-Tacoma International Airport
★ 30 to 40 million passengers – Singapore Changi Airport
★ 20 to 30 million passengers – Zurich Airport
★ 10 to 20 million passengers – Incheon Airport
★ 5 to 10 million passengers – Kansai International Airport
★ Less than 5 million passengers – Centrair Nagoya Airport

The World Airport Awards
The World Airport Awards are prestigious accolades for the airport industry, voted by customers in the largest, annual global airport customer satisfaction survey. They are regarded as a quality benchmark for the world airport industry, assessing customer service and facilities across over 550 airports. The survey and awards are independent of any airport control, influence or input. There is no entry fee or any type of payment by an airport (or other third party) to be included in the survey or awards, with the survey and awards process fully funded by Skytrax. Skytrax is the international air transport rating organisation.

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